Questions about the USP & the most important communication topics
How does the HPP cold pressure process work?
What does Sous-Vide cooking mean?
What does human-grade quality mean?
How is it possible that Dog's Heaven fresh meals can be kept in the fridge for so long (up to 5 months)?
What does clean recipe mean?
Do the meals contain all the essential vitamins, minerals and trace elements?
Where are Dog's Heaven meals produced?
Is the manufacturing company a food company?
What is the difference between Dog's Heaven meals and Terra Canis meals?
Are Dog's Heaven meals more natural than canned food?
Questions about the fresh meals
Why does the color or consistency of a meal sometimes vary within the same line and meat type?
Why are there no Dog's Heaven meals with cereals/pseudo-cereals?
- simple carbohydrates (such as fructose or table sugar)
- complex carbohydrates - starch (in cereals, pulses and potatoes)n)
- Dietary fiber (in plant-based foods)
Why do the meals contain iodized salt?
Why is oyster shell included in the meals and does it come from controlled oyster farming?
Why is brewer's yeast included in the meals?
Why is sango coral included in the meals?
Why are synthetic vitamins and minerals included in the hypoallergenic meals?
Why is it not necessary to add vitamins and minerals to puppy meals, even though puppies have a higher requirement of these per kg of body mass?
Why is the Dog's Heaven Salmon Adult meal not a complete food?
Why is the consistency of the meals sometimes a little firmer?
Why does a little free water form in the packaging of some meals?
Why are there sometimes little fat deposits in the package of the meals?
Why don't I get the packaging weight if I weigh it at home?
How high is the protein content of the Dog's Heaven meals?
What is the calcium-phosphorus ratio in Dog's Heaven meals?
Why does every fresh meal contain cucumber juice (except Hypoallergenic)?
Questions about your dog's health and digestion
My dog has kidney problems - what can I do?
My dog defecates too often and/or too much.
My dog is too thin - what should I feed?
My dog is too fat - what should I feed?
Questions about storage and feeding
How long can I keep an opened pack of Dog's Heaven in the fridge?
How do I switch from another wet food to Dog's Heaven?
How do I switch from dry food to Dog's Heaven?
Can I mix wet and dry food?
Can I feed my dog the fresh meals cold, straight from the fridge?
How many times a week can I feed my dog a vegan menu?
Can I freeze Dog's Heaven menus?
What happens if a Dog's Heaven menu has not been chilled for several hours or overnight?
How long should I feed puppy food?
Questions about packaging / shipping cartons / cooling units
What is the advantage of the packaging of Dog's Heaven fresh meals compared to conventional tins/canned food?
Is the packaging of the Dog's Heaven meals recyclable?
How much less packaging volume is created by the packaging of Dog's Heaven fresh meals?
Questions about shipping
Which countries does Dog's Heaven ship to?
How long does shipping take?
How much does shipping cost?
Which shipping service provider does Dog's Heaven work with?
What happens if I am not at home?
Why do parcels containing Dog's Heaven fresh meals have to be sent refrigerated?
What is the temperature in the parcel during shipping?
Questions about the order process
I cannot log in to my customer account
I have forgotten my password
What payment methods does the Dog's Heaven online shop offer?
- Invoice
- Credit card (Visa, Mastercard)
- PayPal
- ApplePay
- GooglePay