General Shipping Information
We deliver within Germany and to Austria.
We ship our chilled products in an insulated box with cold packs to ensure an uninterrupted cold chain for at least 48 hours. All shipping material is of course recyclable. When shipping refrigerated goods, we pay attention to the average parcel delivery time of DHL depending on the zip code and only ship the goods if delivery is possible within the following 48 hours. Therefore, please take Sundays and public holidays into account when planning your food order.
Our Shipping Costs
| Country | Delivery Time | Cool Shipping Costs | Dry Shipping Costs | Shipping Days |
|---|---|---|---|---|
| Germany | 1-2 Working Days | 7,90€; from 49€ - 3,99€ | 4,99€; from 49,00€ - 0€ | Mon-Thur / Mon-Fri, depending on parcel delivery time |
| Austria | 1-2 Working Days | 9,95€; from 89€ - 5,99€ | 8,99€; from 89,00€ - 0€ | Mon-Thur / Mon-Fri, depending on parcel delivery time |
General Notes on Returns
Please avoid signs of use and damage to the goods. If possible, please return the goods to us complete and with the original packaging. Refrigerated goods are excluded from recall and returns, we ask for your understanding. Please always use suitable packaging to protect against damage in transit. Please do not return the goods freight collect. If a reimbursement of the postage costs is applicable, we will do so in advance. Please note that the above information on returns is not a prerequisite for exercising the right of withdrawal.
Return Costs When Exercising the Right of Withdrawal
If you make use of your statutory right of withdrawal, you shall bear the direct costs of returning the goods.
Claims & Complaints
You can reach our customer service Monday to Friday from 9am - 4pm on the telephone number: +49 89 444432801, as well as by e-mail at [email protected]
